You Booked a Swift. Why Might You Get a Different One?

When you book a Maruti Swift, what we're committing to is the category — a Swift-class hatchback, with the spec, mileage and pricing listed on its page — not a specific plate number or colour. Most renters never notice the difference, but it's worth explaining upfront rather than having it feel like a surprise at pickup.

Why we do it this way

The fleet carries more than one car in most categories, which exists specifically so a single vehicle needing servicing, a minor repair, or simply being mid-turnaround from a previous rental doesn't cascade into a cancelled booking for the next person in line. If we only had one Swift and it needed brake work the day before your pickup, allocating by category rather than by individual car is what keeps your booking intact.

What definitely doesn't change

The category spec, the daily rate, the deposit amount, and the fuel and damage policies are all fixed to the category you booked — not the individual car. A different Swift is still an 18 km/l hatchback with a 2-bag boot and the same ₹1,200/day, ₹8,000 deposit terms as the one pictured on the page. What's swapped is never the class of car, only the specific unit.

If it actually matters to you

If you have a genuine reason to need the exact same vehicle — you're used to how it handles, for instance — tell us when you book and we'll do our best to hold it, though we can't guarantee it the way we can guarantee the category itself. For most renters this never comes up, which is exactly why the system works the way it does.