What Actually Happens If You're in a Minor Accident

Nobody books a rental planning to get into an accident, which is exactly why it's worth knowing the process before you need it rather than figuring it out at the roadside. The short version: safety first, documentation second, and anything minor is handled through the flat schedule that's already on your booking — not a fresh conversation about price in the moment.

What to do first

If anyone's hurt, call emergency services before anything else — that's not a Rental Wheelz-specific instruction, it's just the right order of operations, and nothing about your booking changes that. Once everyone's safe, photograph the damage to our car and, if there's another vehicle involved, its number plate and any visible damage to it as well.

Then message us

Send the photos and a short description on the same WhatsApp thread your booking was confirmed on. This is the same thread that already has your documents and pickup details, so there's no new number to find or new process to explain — just continue the conversation you already have.

How the cost gets worked out

Scratches, scuffs and chips of the kind on our damage and liability policy are charged at the flat figures listed there, compared against the pickup photos taken before you drove off — see how we read your damage photos. A genuine accident is different: it sits outside that flat schedule and is handled through the vehicle's insurance rather than as a lookup-table entry, so the photos and description you send are what the assessment starts from. If you're not sure which applies, ask on the same WhatsApp thread.