The Live Selfie Match: Why It Takes Under a Minute, Not an Interrogation

Sending a licence photo and a second ID over WhatsApp before pickup is straightforward, but it has one gap on its own: nothing stops those documents from belonging to someone other than the person showing up. The live selfie match at pickup closes that gap — we match your face against your licence photo in person, in under a minute, before handing over the keys.

It's the one step in our verification process that has to happen at pickup rather than in advance, precisely because it's the one that can't be faked with documents alone. Combined with the licence and second ID sent beforehand, it's the full process — quick by design, not an interrogation, but genuinely closing the gap that document-only verification leaves open.